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THE
ORIENTAL CARAVAN
– BOOKING
CONDITIONS The Oriental Caravan (hereafter "the company")
accepts bookings subject to the following conditions: 1. TOUR
CONTRACT… You must send the company a signed booking form, the person
who signs doing so for all individuals included on the
form. The contract is between the company and the
person/s intending to travel/travelling on
ground-arrangements offered by the company. The
services that we agree to supply are those that appear
on your confirmation invoice. You must check that this
is accurate. Special requests not included on the
confirmation invoice do
not make up part of the contract.
This contract and all matters arising from it
are subject to English law and the sole jurisdiction
of the English Courts. 2. Secure your booking
and payments… 3. To change your
booking… 4. To cancel your
booking…
a.
60 and more days before departure:
retention of the deposit d. 28-15 days before departure:
90% of total tour cost e. Less than 14 days before departure:
100% of total tour cost We strongly advise that insurance is taken out that covers the
refund of monies paid should, for certain reasons, the
need arise for cancellation.
5. If you have a
complaint… 6. Travel documents and
health… 7. Insurance… 8. Tour Authority… 9. Pricing system… 10. If we change or cancel a tour… Consolidation refers to the fact that a minimum number of
bookings are needed to run each tour and if this
minimum number is not reached then the tour is likely
to be cancelled. Most changes are minor and in all
cases we will tell you, as soon as reasonably
possible, before the date on which you are due to
depart. Occasionally, we may need to make a major change. 'Major
changes' include changes of accommodation where the
new accommodation is of a lower
official
classification significant changes to the itinerary
and changes to the duration of the holiday. If we do
make any major changes, you must let us know as soon
as possible if you wish to accept the changes or
cancel the holiday. Where
we have accepted your booking and we find that we have
to cancel it (for any reason other than your fault)
before it is due to start or we cancel the holiday
because you do not wish to accept a major change by
us, you can then either: a)
Take a replacement holiday with us of equivalent quality
or higher quality provided that you pay the additional
amounts due (subject to availability) b)
Take
a replacement holiday with us of lower quality
(subject to availability) and we will refund the
difference in the sums which you have paid
to us and the price of the replacement holiday; or c) Ask
us to refund to you all payments you have made to us. If you accept a major change or, where we have had to cancel
your holiday, choose either of the options in
paragraphs (a) or (b) above, we will pay you
compensation in accordance with Scale A below. If you
choose the option (c) above we will pay you
compensation in accordance with Scale B below.
Compensation will not be paid where the change or
cancellation is made as a result of consolidation or
as the result of unusual or unforeseeable
circumstances beyond our control, the consequences of
which we could not have avoided even with all due
care.
Please note in all cases our liability in respect of
significant changes and cancellations is limited to
offering you the above mentioned options and where
applicable the compensation payments set out above. We
regret that we cannot be held responsible for
incidental/consequential costs or expenses you may
incur as a result of any changes or cancellations. No
compensation is payable for minor changes. 11.
Our liability for your tour… a)
Such failure is attributable to you or any
member of your party; b)
Such failure is attributable to a
third party unconnected with the provision of the
services to be provided to you and is unforeseeable
or unavoidable; or c)
Such failure is due to unusual and
unforeseeable circumstances beyond our control, the
consequences of which could not have
been avoided even if all due care had been
exercised, or to an event which we or our
suppliers, even with all due care, could not foresee
or forestall. Such circumstances or
events include (without limitation) war or threat of
war, riot, civil strife, industrial dispute,
terrorist activity, natural or nuclear
disaster, fire or adverse weather conditions. Subject to the limitation of liability
set out in the following paragraph, our liability to
you for any loss and damage which you may suffer
(other than personal injury resulting from the
non-performance or improper performance of the
services included in the holiday) is limited to twice
the price of your holiday. Our liability to you for the non-performance or improper
performance by sea carriers, rail carriers or
hotelkeepers of any services to be provided by them as
part of your holiday is limited to the amount you can
validly recover against such carrier or hotel keeper: a)
In accordance with any applicable domestic law or the
laws of the United Kingdom. For claims other than
personal injury arising out of travel and carriage
within the United Kingdom or which is otherwise not International; and b)
For all claims arising out of any other travel,
carriage or accommodations, in accordance with the
International Convention which governs such service,
including those which have not been ratified by the
United Kingdom. We do not accept liability for any claim (other than claims
for personal injury arising from the non-performance
or improper performance of any service) in contract,
tort (including negligence) or otherwise for
consequential, economic or indirect loss or damage.
Nothing in these booking conditions effects your
statutory rights. Please note that where the cause
of your loss, damage or injuries is due to our agents,
suppliers or sub-contractors, our acceptance of
liability is subject to you assigning to us your
rights against them and to your co-operating with us
in any legal action we may take against them. We accept responsibility for the proper performance of the
obligations in the contract between you and the
company even where these obligations are performed by
one of our suppliers. However we do not accept
responsibility for any damage/injury caused that are
attributable to
your own actions, acts of some other party unconnected
with the contract services or where the damage/injury
results from events/circumstances which our
outside our control and could not be reasonably
forestalled. For injury claims our liability is
in all circumstances limited to twice the total price
of the tour. In agreeing to these terms you accept
this limit on our liability because it helps keep the
prices of the tours as low as possible. 12. Flights/delays… |